Job ID: SRJ_8979Location: Louisville , KY - Remote, United StatesSalary: USD 115-120 / Yearly (Full Time) | USD 55-60 / Hourly (C2C) | USD 55-60 / Hourly (1099)Employment Type: 1099, C2C, Full TimeCompany: SRI Tech SolutionsRole : Senior CCaaS Developer (Google GECX)Location : Louisville KY (can try remote as well)Position SummaryResponsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.Responsibilities· Build Dialogflow CX virtual agents.· Configure CCAI solutions.· Develop Agent Assist functionality.· Implement knowledge connectors and integrations.· Create conversational workflows.· Integrate with healthcare applications and APIs.· Support testing and production deployment.Required Skills· 5+ years of application development experience.· 2+ years of Google Contact Center/CCAI experience.· Expertise in:o Dialogflow CXo Google Agent Assisto Vertex AIo Google Cloud Serviceso REST APIs· Java, Python, or Node.js.Preferred Skills· Contact Center migration experience.· Healthcare payer experience.· Conversational AI and Generative AI implementation experience.SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
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