Job Description

Onsite General Manager (Fairbanks Ranch)Salary Range $175,000.00 - $185,000.00 Salary/year Position Type Full Time Category ELVONSDescriptionRole: Onsite General ManagerLocation: Rancho Santa Fe, CACommunity: Fairbanks RanchPay Range: $175,000 – $185,000 per year (depending on education and experience)Job Type: Full TimeCompany SummaryRealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.Community SummaryFairbanks Ranch is one of Rancho Santa Fe's most family friendly luxury home neighborhoods with community amenities and 24 hour guard gated security. Fairbanks Ranch was originally owned by Douglas Fairbanks and Mary Pickford. The custom-built homes range from 3,500-16,000 square feet on well-manicured mostly 1 acre lots. Fairbanks Ranch features a clubhouse, lake, tennis courts and an equestrian center.Just down the street is the Fairbanks Ranch Club which is a resort-style property that offers the ultimate in hospitality and healthy living—from championship golf and tennis, to our brand-new outdoor pool and "Field of Dreams" sports complex. Skip the indoor gym and discover this one-of-a-kind club that captures everything there is to love about life in sunny Southern California!Role SummaryWe are currently seeking an Onsite General Manager with a strong entrepreneurial drive, outstanding leadership and communication skills, strong business acumen, excellent planning, and organizational skills. The General Manager is responsible for providing strategic, financial, and operational leadership for the iconic community. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.ResponsibilitiesManages timely and quarterly managers' performance evaluations and oversee and sign all employees' quarterly evaluations performed by the Fairbanks Ranch managersOversee the complete operation of the association in accordance with the direction established by the board, applicable federal and state laws, governance, and statutory regulationsPartner with the board to develop and successfully execute the association's vision, mission, and overall directionEffectively liaise between multiple governing entities and community leadership to cultivate a cohesive working environment and relationship that leads to optimal business and community outcomesProvide strategic input and leadership on decision-making issues affecting the association, especially related to financial standingSet the strategic direction of the association and monitor progress and growthSupport association initiatives and general operationsCommunicate effectively and establish credibility with the association and the boardProvide accurate analysis of budgets, reports, financial trends, and operational proceduresCreate, improve, implement, and enforce policies and procedures that will improve operational and financial effectivenessServe as a liaison between the RealManage shared services, back-office, on-site staff, and the board of directors for operational effectivenessRepresent the association through civic and professional responsibilities and activities in the local communityLead, mentor and interact with on-site staff at all levels to foster growth and encourage developmentRecruit, select, train, and manage the performance of on-site leadersAssist with escalated requests as neededLead and facilitate all annual and budget meetings, board meetings, and other meetings as requiredReview issues and look for solutions to obstacles or gaps in serviceRespond promptly to employee or community needs and step in to assist with difficult situationsSolicit employee and board feedback to improve overall serviceQualificationsHOA onsite management experience required5-10 years of HOA industry experience preferred5–10-years of leadership experience requiredLSM, PCAM/CCAM, AMS or CMCA certifications preferredPrevious project management experience preferredPhysical RequirementsAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$175,000 to $185,000, depending on education and experienceBenefits includeMedical Insurance - Company will pay the premium for Employee Only Tier on the HSA planDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values?based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.

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