Job Description

• Create, edit, and maintain a wide range of medical and technical documents including clinical workflows, SOPs, user guides, compliance reports, and system documentation
• Collaborate with clinical and technical subject matter experts to gather, validate, and transform complex information into clear, concise, and compliant documentation
• Ensure all materials meet industry standards, including FDA, HIPAA, CMS, and internal UHG guidelines
• Translate medical jargon and technical terms into accessible content for diverse audiences (internal teams, providers, payers, and regulatory bodies)
• Manage document version control and approvals using tools such as SharePoint, Documentum, or Confluence
• Work within Agile or SAFe environments to align documentation timelines with sprint/release schedules

• Bachelor's degree in Life Sciences, English, Technical Writing, or related field (Master's preferred)
• 5+ years of experience in medical or technical writing, preferably in a healthcare or payer environment
• Strong understanding of healthcare terminology, medical coding (ICD-10, CPT, HCPCS), and clinical documentation
• Experience documenting enterprise-level software or health tech platforms
• Familiarity with regulations and compliance (HIPAA, CMS, FDA 21 CFR Part 11, etc.)
• Proficiency in MS Office Suite, Adobe Acrobat, Visio, Confluence, and Jira
• Excellent attention to detail, organization, and communication skills

• Prior experience working with or writing documentation for UnitedHealth Group, Optum, or other payers
• Knowledge of EHR systems, claims processing, or value-based care documentation
• Certification in technical writing (e.g., AMWA, STC) is a plus

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