Job Description

Great place to work!

Free lunch every day – Via Uber Eats and DoorDash

Stocked Fridge and snacks.

System: Salesforce and Advisor portals

125-150K total comp depending on experience.

They want 2-6 years of total experience

Would potentially buy out a bonus.

Associate, Investor Relations

Industry: Investment Management

Position Overview

An established investment management firm is seeking a highly motivated, detail-oriented Associate to join its Investor Relations team. This role is ideal for an early-career professional who wants to play a central role in the advisor experience by managing onboarding, supporting ongoing client service, and serving as a key point of contact for financial advisors.

The Associate will collaborate across Sales, Relationship Management, Trading, Operations, and Compliance to deliver a seamless experience from account opening through ongoing servicing. The ideal candidate thrives in a fast-paced environment, takes ownership of responsibilities, and enjoys building strong professional relationships.

Success in this role requires proactive communication, reliable execution, and the ability to build advisor confidence through consistent, high-quality service.

Key Responsibilities

End-to-End Onboarding and Account Setup

• Manage new separately managed account (SMA) onboarding from approval through funding and initial trading.
• Coordinate account setup with custodians and internal teams.
• Review account details, investment restrictions, customizations, and documentation for completeness and accuracy.
• Proactively resolve incomplete paperwork, account deficiencies, and custodian or platform-related issues.
• Provide timely updates and clear communication to financial advisors throughout onboarding.

Ongoing Advisor Service and Support

• Serve as a primary point of contact for advisor inquiries and service requests.
• Coordinate with internal teams to resolve account-related matters.
• Take ownership of issues from initial inquiry through final resolution.
• Escalate complex matters when appropriate while maintaining a solutions-oriented approach.
• Maintain accurate and timely records in customer relationship management (CRM) systems.

Proactive Relationship Support

• Anticipate advisor needs and communicate relevant updates proactively.
• Follow through on requests to ensure complete resolution.
• Provide context and insights to help advisors understand account-related matters and support client decision-making.
• Build trust through consistent, professional, and thoughtful communication.

Internal Coordination and Process Improvement

• Partner with Relationship Management on strategic alignment and escalations.
• Coordinate with Sales on onboarding and business development initiatives.
• Work with Trading on trade execution and portfolio activity.
• Collaborate with Operations and Compliance to maintain account integrity and regulatory controls.
• Identify recurring service issues and recommend process improvements.
• Contribute to the development and enhancement of workflows and standard operating procedures.

Qualifications

• Bachelor’s degree required.
• 3–5+ years of experience in asset management, advisor services, client service, or account onboarding.
• Familiarity with separately managed accounts, custodians, and financial advisor platforms preferred.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated accountability, ownership, and follow-through.
• Experience with CRM systems and investment analytics platforms preferred.
• FINRA Series 7 and Series 63, 65, or 66 licenses, or the ability to obtain the required licenses within the first year of employment.

Career Opportunity

• Direct exposure to investment management and intermediary distribution.
• Opportunity to work closely with experienced sales and relationship management professionals.
• Collaborative team environment within a growing investment management organization.

Opportunities for professional development and career advancement.

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