Job Description

Business Analyst – Predictive Analytics | Electric Utility

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visi t Fractal | Intelligence for Imagination f or more information about Fractal

Location: NYC, New York (Onsite)

Note: This position is not eligible for Immigration Sponsorship at this time.

Role Summary

The Business Analyst serves as the bridge between utility stakeholders, engineering teams, and the delivery organization, ensuring that business needs are translated into clear, actionable requirements that drive the development of the Open Mains solution. The role is responsible for understanding current operational processes, identifying decision-making requirements, documenting functional and non-functional requirements, and ensuring delivered capabilities align with business objectives and field operations. The Business Analyst plays a critical role in defining how Open Mains insights will be consumed, validated, and operationalized by engineering, asset management, and field operations teams.

Key Responsibilities

Requirements Elicitation & Analysis

• Conduct stakeholder interviews, workshops, and working sessions to gather business, operational, and technical requirements.
• Collaborate with engineering, asset management, reliability, and operations teams to understand existing Open Main investigation and remediation processes.
• Document current-state and future-state workflows, business processes, and decision points.
• Identify pain points, process inefficiencies, and opportunities for operational improvement.
• Facilitate requirements prioritization and scope definition activities.

Business Process & Workflow Design

• Map end-to-end workflows supporting:
• Open Main detection
• Engineering review and validation
• Field investigation
• Remediation planning
• Feedback and model improvement
• Document operational procedures and business rules that influence model outputs and decision-making.
• Define user journeys and interaction flows for engineering and operational users.
• Ensure proposed workflows align with existing utility processes and governance requirements.
• Support design of human-in-the-loop review and validation processes.

User Stories & Functional Requirements

• Develop and maintain detailed business requirements, user stories, use cases, and acceptance criteria.
• Define functional requirements for:
• Open Main candidate review workflows
• Risk prioritization dashboards
• Investigation workspaces
• Evidence packages and supporting analytics
• Feedback and validation mechanisms
• Define non-functional requirements including usability, performance, security, auditability, and reporting needs.
• Maintain requirements traceability throughout the project lifecycle.

Data & Analytics Requirements

• Collaborate with Data Scientists and Data Engineers to define business requirements for data and analytics solutions.
• Document requirements related to:
• AMI interval data
• Network topology and connectivity
• Asset and equipment information
• Historical defects and work orders
• Operational and engineering datasets
• Support development of business definitions, KPIs, and performance measures.
• Ensure analytical outputs align with engineering decision-making needs.

Stakeholder Engagement

• Act as a liaison between business stakeholders and technical teams.
• Facilitate consensus across engineering, operations, data, and technology stakeholders.
• Support executive and operational working sessions.
• Communicate requirements, priorities, assumptions, and constraints clearly to delivery teams.
• Assist in managing stakeholder expectations and addressing requirement changes.

Testing & Validation Support

• Support development of test scenarios and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) activities with business stakeholders.
• Validate delivered functionality against documented requirements.
• Facilitate defect triage and business validation sessions.
• Ensure business sign-off for key deliverables and releases.

Change Management & Adoption

• Support creation of user training materials and process documentation.
• Assist with operational readiness and deployment activities.
• Gather and document user feedback to support continuous improvement.
• Help drive adoption of Open Mains capabilities within engineering and operational teams.

Qualifications

• 5+ years of Business Analysis experience on technology, analytics, or operational transformation initiatives.
• Demonstrated experience gathering and documenting complex business requirements.
• Strong process mapping, workflow analysis, and facilitation skills.
• Experience working within Agile or hybrid delivery environments.
• Excellent written and verbal communication skills.

Preferred Experience

• Electric utility operations, engineering, reliability, or asset management programs.
• Predictive analytics, AI/ML, or advanced analytics initiatives.
• Grid modernization, asset health, or condition-based maintenance programs.
• Human-in-the-loop decision support solutions.
• Experience working with engineering, operations, and field organizations.

Key Deliverables

• Business Requirements Document (BRD)
• Functional Requirements Specification
• User Stories & Acceptance Criteria
• Current-State and Future-State Process Maps
• User Journey Maps
• Business Rules Documentation
• Data & KPI Requirements
• Traceability Matrix
• UAT Test Scenarios & Business Validation Plans
• Change Impact Assessment
• Operational Readiness Documentation

Open Mains-Specific Focus Areas

The Business Analyst is expected to develop a deep understanding of:

• Open Main investigation and validation workflows.
• Engineering review and prioritization processes.
• How engineers evaluate evidence supporting potential Open Main conditions.
• Work package creation and field investigation processes.
• Model feedback loops used to improve precision and recall.
• Performance measures used to evaluate operational effectiveness of the solution.
• Integration points between Open Mains analytics, engineering workflows, and work management processes.

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $170,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plan in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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