Job Description

All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR MacOS 12.7.4 or higher

Role: Outbound Enrollment Representative

Location: Remote (must work 8am-4:30pm PST)

9-month contract with potential of extension

Pay: 15-17.50/hr based on experience and qualifications

Insight Global is seeking a Remote Outbound Enrollment Representative for a client that is one of the largest telehealth network of registered dietitians in the country. The goal of this company is to help people make healthier changes to their lifestyle by meeting with a Registered Dietitian virtually. This is a free benefit through their specific insurance and your role will be to call eligible candidates to educate them on the client's services and the value of meeting with a Registered Dietitian. You will then help schedule their first initial consultation and get them excited about starting this journey. You will have weekly appointment scheduling quotas you will be required to hit, so this person needs to be comfortable in a high-volume calling environment. You are the first point of contact that most people will have, so your ability to connect with people is crucial!

The main responsibilities include:

* Make high volume outbound calls to potential new members and explain the benefits of utilizing this free service through their insurance (an average of 100+ calls per day because they are on an automatic dialer)

* Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone

* Hit the daily goal of getting 10-15+ new members signed up per day

* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed

REQUIRED SKILLS AND EXPERIENCE

All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher

Experience in a high-volume outbound calling role with the ability to make 100+ calls a day on an automatic dialer without getting burned out

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, and things are constantly changing!

NICE TO HAVE SKILLS AND EXPERIENCE

Bilingual in English AND Spanish

Experience with AWS ConnectPath and or any Automatic Dialing System Proficient in Google Suite applications

Previous experience working in healthcare or a strong passion for health and wellness

Compensation:

$15/hr to $17.50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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